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VISITOR REGULATIONS

Welcome to Károlyi Palace in Füzérradvány. The renovated palace with a rich history, as well as its surroundings, are our common cultural and natural value, so we kindly ask you to read our rules and regulations carefully before visiting.

By entering Károlyi Palace in Füzérradvány, you accept the rules and regulations set forth in these Visitor Regulations.

The palace and its park are the property of the Hungarian state, it is a listed building; let’s protect our values together!

Our institution employs security guards throughout its entire property and grounds, the operation of whom is regulated by Act CLIX of 1997 on the Armed Safety Duty, and on the Nature Guard and Rural  Guard Duties, as well as BM (Ministry of Interior) ministerial decree No. 27/1998 (10 June)

For a pleasant and safe visit, please follow the rules below:

  • Staying in the palace park is entirely at your own risk. It is FORBIDDEN to stay in the park in strong wind or during storms!
  • The palace park is a listed historic park facility. It is prohibited to either endanger specimens of protected plant species, or to destroy or harm them without a permit. It is forbidden also to endanger or destroy their habitats.
  • In protected natural areas, it is subject to a permit to hold community events and to conduct vehicle traffic, with the exception of designated roads, machinery required for the performance of authorised activities, and vehicles of persons performing their duties (authorised by special legislation).
  • The arboretum can be visited during opening hours without purchasing an entrance ticket. The palace park must be used in a manner that does not endanger or disturb other visitors or residents of the palace villa. Visitors must not litter, or otherwise damage the facilities, equipment or structures of the palace park.
  • It is forbidden in the arboretum to:
    • dump rubbish or objects,
    • dispose of waste, paper, boxes or packaging and corrugated cardboard,
    • use fences for physical exercising or climbing,
    • climb on buildings or other equipment,
    • create or maintain a firepit (e.g. for grilling or cooking), operate barbecue or cooking facilities, or camp.
  • Dogs are allowed in the arboretum only on a leash.
  • Take care of your personal valuables, we shall take no responsibility for lost property.
  • Taking photographs and film recording is possible only in possession of a valid ticket.
  • Smoking is only allowed in the designated area.
  • Supervisors must ensure that the requirements and prohibitions set forth in this visitors’ policy are complied with by the minors. The provisions and prohibitions of these Visitor Regulations do not exempt visitors from acts and failures that are already required or prohibited by other legal regulations (e.g. “erdőtörvény pihenőterületekről erdőterületen” – Forest Act on Rest Areas in Woodlands). The instructions of the staff supervising the park and the palace must be observed in accordance with these visiting policies.
  • To visit the exhibition area and use our services you must have an entrance ticket, which gets validated by our staff before entering the exhibition area. The entrance ticket can be used for a one-time entry on the day of purchase – during opening hours. Please keep your ticket until the end of your visit.
  • Entrance tickets are final, non-refundable, and will not be exchanged for any other tickets. It is not possible to replace lost, destroyed or damaged tickets.
  • The exhibition space, the temporary exhibitions, the palace garden, and the events can be visited by everyone at their own risk.
  • To buy a discounted ticket, please keep your ID card with you and show it at the ticket desk. Otherwise, we will not be able to issue a discounted ticket.
  • Use of the cloakroom is mandatory for the protection of artwork. Packages, backpacks and rucksacks worn on the back regardless of size, as well as umbrellas, raincoats and coats, which are carried and not kept on, are not allowed to be taken into the exhibit area. You can store your valuables in the cloakroom, the use of which is free of charge. We take no responsibility for valuables left in the cloakroom.
  • For the safety of artworks and visitors, a security camera system operates in the exhibition area in accordance with the applicable data protection law, consistent with our own data protection regulations. The exhibition spaces and artworks are guarded by the exhibit area protection staff, with the help of security guards.
  • It is forbidden to enter the entire area of the palace complex under the influence of alcohol or other intoxicants. Visitors with incomplete clothing are forbidden to enter, even if they hold a valid entry ticket.
  • It is forbidden to bring weapons or weapon-like objects, piercing and cutting instruments, or any other objects or substances that may be harmful to life, personal safety, health or the artefacts into the entire grounds of the palace complex. (If medically justified, liquids may be taken in one bottle of up to 0.5 litres only.)
  • It is forbidden to sit on the windowsill in the exhibition area or to use the stairs for purposes other than intended.
  • Visitors are not permitted to enter the palace grounds by car, truck, motorcycle, moped, motor scooter or any other means of transport unlisted here (except for a vehicle carrying a person with reduced mobility, holding a permission). Visitors arriving by bicycle or scooter can place their bicycles and scooters in designated areas located within the grounds of the palace complex. Cycling is not allowed within the grounds of the palace complex.
  • PHOTOGRAPHY, FILMING: You may use your photographs, as well as film and audio recordings only for your own private and non-commercial purposes. (Wedding photography is available at an additional cost, in a pre-arranged manner and time.) Please do so without disturbing the other visitors.
  • USE OF MOBILE PHONES: Please, be mindful of others. Within the premises of the palace complex, turn down the volume of your mobile phone and do not disturb other visitors with your conversation. The use of headphones is mandatory when making a phone call or listening to music at the palace complex.
  • GROUP VISITS: Only qualified exhibition guides of our museum can introduce our exhibitions (except for guides with a director’s permit). It is the responsibility of the group leader, accompanying teacher, or parent (as well as an external exhibition guide holding a special letter of agreement) to ensure that all members of their group comply with these Visitor Regulations.
  • CLOSING REGULATIONS: The ticket desk closes 30 minutes before the end of the prevailing opening hours. Please, observe our opening times when purchasing a combined ticket.
  • SMOKING: Smoking is prohibited within the buildings of Károlyi Palace. This prohibition extends to the use of electronic cigarettes. Smoking is only allowed in the designated areas throughout the entire grounds of the forecourt and the palace park.
  • PALACE PARK, FORECOURT: It is forbidden to bathe, swim or fish in the pond of the palace park. It is prohibited to climb on any of the sculptures or works of art situated in the palace park.
  • In case of an extraordinary event (e.g. natural disaster, fire, bomb alert, etc.), visitors are obliged to follow the instructions of the employees of Károlyi Palace.
  • We shall take no responsibility for lost property.

 

Károlyi Palace reserves the right to deprive individuals and groups who do not follow these Visitor Regulations the opportunity to enter the institution. A visitor who violates these visitor regulations, after warning, may be banned from the building for either a specified period of time or permanently, and may even be subject to official proceedings. It is either the visitor or the person responsible for him/her who are liable for any damages resulting from the violation of these Visitor Regulations.

 

Thank you for your kind cooperation.